About Regulatory Reports

The Regulatory Reports service enables you to manage auto-generated Mastercard Quarterly Management Report (QMR) and Visa Quarterly Operating Certificate (QOC) reports for your card program. Through the auto-generation capabilities in the user interface, the service allows you to save time in creating scheme-mandated reports. When auto-generating the report, Automated Back Office uses your transactional data and card records.

The regulatory report activities that you can perform depend on your role. For more details, see Roles in Automated Back Office.

How Regulatory Reports Works

The following shows a summary of the process involved in preparing and submitting your Card Scheme reports.

For more information on how to use Regulatory Reports in Automated Back Office, see Using Regulatory Reporting.

Thredd does not pre-populate all data fields in a report, as some fields require information that is available only to the Issuer. Before downloading and submitting your finalized report to the Card Scheme, you should always check the accuracy and completeness of the data. This includes checking the data in the pre-populated report fields, and making any additions and amendments where needed. See Viewing and Editing Reports.

Contents of the Reports

Submitting the QMR and QOC are essential for complying with Card Scheme regulations. The following is a summary of the contents of each report.

QMR

QMR is a quarterly report for Mastercard Issuers, Acquirers and Processors. The report captures detailed information on various operational and financial metrics, such as:

  • Account and card activity.

  • Merchant and terminal data.

  • Fraud losses and recoveries.

  • Payment volumes and transaction trends.

Visa QOC

QOC is a quarterly report required by Visa from its member institutions. It provides insights into the Issuer and Acquirer performance, covering key operational and financial metrics like:

  • Card and account statistics.

  • Merchant and terminal information.

  • Fraud data and chargeback management,

  • Credit and risk management performance.