2 MasterCom API

Mastercom API offers Mastercard customers the ability to create and manage dispute claims in Mastercom. Mastercom is a system for dispute management. All activities for any given dispute can be tracked within a single claim using Mastercom, including Retrieval Request and Fulfilment, First Chargeback, Second Presentment, Fraud reporting, Case Filing, and Fee Collection requests. All activities for any given dispute throughout its lifecycle can be tracked within a single claim.

The Mastercom API is available to Program Managers and card issuers to use. Thredd provides an interface to Mastercom via Smart Client, which means you do not need to develop your own Mastercom API integration. See Managing Chargebacks on Smart Client.