Disputes and Chargebacks
This page lists Payments Dispute Management products and services information for the Thredd Platform.
Payments Dispute Management
Your cardholders should have a means to contact you directly to raise disputes about a transaction on their account. This is typically via a call centre number printed on their card or advertised on your website.
Handling Chargebacks
A chargeback is a type of transaction dispute where a cardholder contacts their card issuer and requests their money back for an item or service purchased by using their card. The cardholder can only dispute a charge on their account and request a chargeback where they have a valid reason.
Case Filing
Mastercard case filing is a feature through which an issuer or an acquirer can raise a concern with Mastercard.
Access to Dispute Management Systems
Access to Dispute Management Systems
Mastercard and Visa both provides online systems to enable acquirers and Issuers to raise and manage disputes: Visa (VROL) and Mastercard (Mastercom). Issuers have different preferences as to how they want to manage chargebacks for their Program Managers.