Glossary

This page provides a list of glossary terms used in this guide.

• Card Scheme (Network)
  Card network, such as MasterCard, Visa or Discover, responsible for managing transactions over the network and for arbitration of any disputes
• Cardholder
  Consumer or account holder who is provided with a card to enable them to make purchases
• Case filing
  A feature through which an issuer or an acquirer can raise a concern with Mastercard.
• Chargeback
  Where a cardholder disputes a transaction on their account and is unable to resolve directly with the merchant, they can raise a chargeback with their card issuer. The chargeback must be for a legitimate reason, such as goods and services not received, faulty goods, or a fraudulent transaction.
• PAN
  Primary Account Number
• PCI DSS Compliance
  The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit cards from the major card schemes. All Program Managers who handle customer card data must be compliant with this standard. See: https://www.pcisecuritystandards.org/pci_security/
• Smart Client
  Smart Client is Thredd's user interface for managing your account on the Thredd Thredd Platform. Smart Client is installed as a desktop application and requires a VPN connection to Thredd systems in order to be able to access your account.
• Token
  The obfuscated 16 or 9-digit Card Number
• VPN
  Virtual Private Network